Refund policy

Terms

Honey is a food item and there are no returns on food items.

HoneyBee Nucs and Packages must be picked up at Hartville Honey Bee Farm in Uniontown, Ohio 44685. Shipping is not available. We will contact you when it is time for you to pick up your nuc or package.

Ohio Overwintered nucs are overwintered here in Ohio. Other nucs that are not labeled as "overwintered" are produced from our overwintered stock with a new queen added. Some Saskatraz and Golden West queens are from OHB and some are raised here on our bee farm.

When you order a nuc from us, a non-refundable deposit is due at time of order, before we create the nuc for you. Balance of $100 is due at pickup in cash or cashiers check only. The reason the deposit is non-refundable is because we create and grow a nuc custom for you with the queen you want.

All bee purchases are final and cannot be exchanged, refunded, or canceled. Responsibility for the bees passes to the customer once they leave our premises.

Returns & Refunds: There are no returns or refunds once the customer accepts the bee package or nuc at our pickup location in Uniontown, Ohio. If for some reason, I am unable to fill the order, the customer will be due a full refund. Honey Bee Nucs will be available in May and June, weather depending, and no later than July 10. If the nucs are not ready for pickup by July 10 at the latest, the customer is due a full refund at their request. If the customer fails to pick up the nuc after having been notified that the nuc is ready for pickup, this does not give the customer the right to a refund.

The customer understands and acknowledges that bees and nucs are living creatures and are perishable. Hartville Honey Bee Farm will not be responsible or liable for loss of bees or nucs due to overheating once they are received by the customer. It is the responsibility and duty of the customer to insure that packages and nucs are kept cool and out of direct sun until they are installed in hives.

The Customer is responsible for picking up the package bees within 2 days of arrival. Pickup dates are approximate and subject to change. Notifications are sent out via email. We will notify of any changes. IF YOU INSTALL YOUR PACKAGE INTO NEW EQUIPMENT YOU MUST FEED YOUR BEES. The success of a colony is ultimately the responsibility of the beekeeper. No refunds.